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Jayne
11-10-2000, 08:37 AM
We had a problem about 6 months ago with fonts. It was a reeeaaallly weird. At one point we thought it could be virus related, but this was ruled out as if someone else logged in it would be fine. This then pointed to profile issues, but a user could log on somewhere else and things would be fine. This then pointed to a desktop issue, but someone else could log in and it would be fine. A complete 'Catch 22' situation.
Our servers were really low on disk space at the time. Some drives were down as low as 100Mb. We upped disk space in the arrays and freed up the C: drives on the servers and all these problems disappeared. We still were none the wiser if this actually caused the problems but they went......
6 months on we're back in the same position. It's random again at both sites and has hit approx 30 users this week. Sometimes a simple reboot clears it, other times we have to reinstall two system fonts even though they're installed, it's like they can't be used and this can clear the problem.
Has anyone seen this before. It can affect screen display, printing whether from Office, our mainframe, anything basically on our desktop
Sean Stecker
11-10-2000, 04:11 PM
Jayne,
We had the exact same issue about a year ago, and like yours, the problem disappeared. The only thing I can tell you is that the systems that experienced the problems, were also the systems where the user had installed software on their own, in direct violation of company policy. Sounds like you're using roaming profiles. With most shareware and non-NT compliant software, it installs to the currentuser hive of the registry, and wouldn't follow them to the new desktop. And also wouldn't affect a new user logging on. Just a wild guess.
If you have a base image in use for deployment, I suggest just reinstalling the image and be done. If the problem follows the user at their main station, you can pretty much guess what the problem is.
Sean
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Jayne at 11/10/00 9:37:48 AM
We had a problem about 6 months ago with fonts. It was a reeeaaallly weird. At one point we thought it could be virus related, but this was ruled out as if someone else logged in it would be fine. This then pointed to profile issues, but a user could log on somewhere else and things would be fine. This then pointed to a desktop issue, but someone else could log in and it would be fine. A complete 'Catch 22' situation.
Our servers were really low on disk space at the time. Some drives were down as low as 100Mb. We upped disk space in the arrays and freed up the C: drives on the servers and all these problems disappeared. We still were none the wiser if this actually caused the problems but they went......
6 months on we're back in the same position. It's random again at both sites and has hit approx 30 users this week. Sometimes a simple reboot clears it, other times we have to reinstall two system fonts even though they're installed, it's like they can't be used and this can clear the problem.
Has anyone seen this before. It can affect screen display, printing whether from Office, our mainframe, anything basically on our desktop
Thanks for this. I'll take a look and see if there's a pattern to users installing. We too have a company policy but there's always a few who like to 'fiddle' installations of there own.
It's weird that it just popped up again and there's a few all at once and then it disappears again!
Nevermind, keeps us all in a job!!!!
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Sean Stecker at 11/10/00 5:11:32 PM
Jayne,
We had the exact same issue about a year ago, and like yours, the problem disappeared. The only thing I can tell you is that the systems that experienced the problems, were also the systems where the user had installed software on their own, in direct violation of company policy. Sounds like you're using roaming profiles. With most shareware and non-NT compliant software, it installs to the currentuser hive of the registry, and wouldn't follow them to the new desktop. And also wouldn't affect a new user logging on. Just a wild guess.
If you have a base image in use for deployment, I suggest just reinstalling the image and be done. If the problem follows the user at their main station, you can pretty much guess what the problem is.
Sean
------------
Jayne at 11/10/00 9:37:48 AM
We had a problem about 6 months ago with fonts. It was a reeeaaallly weird. At one point we thought it could be virus related, but this was ruled out as if someone else logged in it would be fine. This then pointed to profile issues, but a user could log on somewhere else and things would be fine. This then pointed to a desktop issue, but someone else could log in and it would be fine. A complete 'Catch 22' situation.
Our servers were really low on disk space at the time. Some drives were down as low as 100Mb. We upped disk space in the arrays and freed up the C: drives on the servers and all these problems disappeared. We still were none the wiser if this actually caused the problems but they went......
6 months on we're back in the same position. It's random again at both sites and has hit approx 30 users this week. Sometimes a simple reboot clears it, other times we have to reinstall two system fonts even though they're installed, it's like they can't be used and this can clear the problem.
Has anyone seen this before. It can affect screen display, printing whether from Office, our mainframe, anything basically on our desktop
Thanks for your information. We've noticed other symptons, on looking again it seems to be a problem with Word. When we close Word and look in task manager, Winword is still running a process. If we close the process the fonts are fine. Another weird one to look into.
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Sean Stecker at 11/10/00 5:11:32 PM
Jayne,
We had the exact same issue about a year ago, and like yours, the problem disappeared. The only thing I can tell you is that the systems that experienced the problems, were also the systems where the user had installed software on their own, in direct violation of company policy. Sounds like you're using roaming profiles. With most shareware and non-NT compliant software, it installs to the currentuser hive of the registry, and wouldn't follow them to the new desktop. And also wouldn't affect a new user logging on. Just a wild guess.
If you have a base image in use for deployment, I suggest just reinstalling the image and be done. If the problem follows the user at their main station, you can pretty much guess what the problem is.
Sean
------------
Jayne at 11/10/00 9:37:48 AM
We had a problem about 6 months ago with fonts. It was a reeeaaallly weird. At one point we thought it could be virus related, but this was ruled out as if someone else logged in it would be fine. This then pointed to profile issues, but a user could log on somewhere else and things would be fine. This then pointed to a desktop issue, but someone else could log in and it would be fine. A complete 'Catch 22' situation.
Our servers were really low on disk space at the time. Some drives were down as low as 100Mb. We upped disk space in the arrays and freed up the C: drives on the servers and all these problems disappeared. We still were none the wiser if this actually caused the problems but they went......
6 months on we're back in the same position. It's random again at both sites and has hit approx 30 users this week. Sometimes a simple reboot clears it, other times we have to reinstall two system fonts even though they're installed, it's like they can't be used and this can clear the problem.
Has anyone seen this before. It can affect screen display, printing whether from Office, our mainframe, anything basically on our desktop