Store.exe causing 100% CPU Usage when MTA Starts

[James Simpson]

I wonder if anyone can help me...

We have an NT 4.0 Server on SP6 running Exchange Server 5.5 SP4. No mail is going out from the server via the internet mail service but we are recieving messages. Every time that the MTA starts, the Information Store (STORE.EXE) consumes 99% of the CPU. I have tried a variety of MS solutions inc. updating to SP4 and also running a full intergrity check on the EDB files but this revealed no problems. I must confess that I am a bit stuck now.....

There is no mail in the Queues but there are loads of .DAT files in the exchsrvrmtadata directory and I am not sure if they are supposed to be there. Deleting them causes the MTA not to start.

Any ideas?

[Chris Jordan]

Since installing SP4 have you run the Exchange Optimizer? It could be some internal parameter that is too low / too high compared to earlier versions.

Cheers, Chris


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James Simpson at 4/24/01 5:32:59 AM


I wonder if anyone can help me...

We have an NT 4.0 Server on SP6 running Exchange Server 5.5 SP4. No mail is going out from the server via the internet mail service but we are recieving messages. Every time that the MTA starts, the Information Store (STORE.EXE) consumes 99% of the CPU. I have tried a variety of MS solutions inc. updating to SP4 and also running a full intergrity check on the EDB files but this revealed no problems. I must confess that I am a bit stuck now.....

There is no mail in the Queues but there are loads of .DAT files in the exchsrvrmtadata directory and I am not sure if they are supposed to be there. Deleting them causes the MTA not to start.

Any ideas?

[James Simpson]

This problem was happenning before the u/g to SP4. However, I have not run the Optimizer.

Thanks.

Any other ideas?



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Chris Jordan at 4/24/01 7:55:44 AM

Since installing SP4 have you run the Exchange Optimizer? It could be some internal parameter that is too low / too high compared to earlier versions.

Cheers, Chris


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James Simpson at 4/24/01 5:32:59 AM


I wonder if anyone can help me...

We have an NT 4.0 Server on SP6 running Exchange Server 5.5 SP4. No mail is going out from the server via the internet mail service but we are recieving messages. Every time that the MTA starts, the Information Store (STORE.EXE) consumes 99% of the CPU. I have tried a variety of MS solutions inc. updating to SP4 and also running a full intergrity check on the EDB files but this revealed no problems. I must confess that I am a bit stuck now.....

There is no mail in the Queues but there are loads of .DAT files in the exchsrvrmtadata directory and I am not sure if they are supposed to be there. Deleting them causes the MTA not to start.

Any ideas?

[Jay Guasch]

http://support.microsoft.com/support/kb/articles/q159/1/76.asp?LN=EN-US&SD=gn&FR=0&qry=STORE.EXE&rnk=19&src=DHCS_MSPSS_gn_SRCH&SPR=ECH


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James Simpson at 4/24/01 5:32:59 AM


I wonder if anyone can help me...

We have an NT 4.0 Server on SP6 running Exchange Server 5.5 SP4. No mail is going out from the server via the internet mail service but we are recieving messages. Every time that the MTA starts, the Information Store (STORE.EXE) consumes 99% of the CPU. I have tried a variety of MS solutions inc. updating to SP4 and also running a full intergrity check on the EDB files but this revealed no problems. I must confess that I am a bit stuck now.....

There is no mail in the Queues but there are loads of .DAT files in the exchsrvrmtadata directory and I am not sure if they are supposed to be there. Deleting them causes the MTA not to start.

Any ideas?

[jennifer]

I would suggest running optimizer and using the limit memory usage check box, then setting this to 96% of the memory currently installed. Hope this helps.

Jennifer


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James Simpson at 4/24/01 5:32:59 AM


I wonder if anyone can help me...

We have an NT 4.0 Server on SP6 running Exchange Server 5.5 SP4. No mail is going out from the server via the internet mail service but we are recieving messages. Every time that the MTA starts, the Information Store (STORE.EXE) consumes 99% of the CPU. I have tried a variety of MS solutions inc. updating to SP4 and also running a full intergrity check on the EDB files but this revealed no problems. I must confess that I am a bit stuck now.....

There is no mail in the Queues but there are loads of .DAT files in the exchsrvrmtadata directory and I am not sure if they are supposed to be there. Deleting them causes the MTA not to start.

Any ideas?

[Derrick Buckley]

James,

Did you ever fix this problem. I have the exact same one and am tearing my hair out!!!


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James Simpson at 4/24/01 5:32:59 AM


I wonder if anyone can help me...

We have an NT 4.0 Server on SP6 running Exchange Server 5.5 SP4. No mail is going out from the server via the internet mail service but we are recieving messages. Every time that the MTA starts, the Information Store (STORE.EXE) consumes 99% of the CPU. I have tried a variety of MS solutions inc. updating to SP4 and also running a full intergrity check on the EDB files but this revealed no problems. I must confess that I am a bit stuck now.....

There is no mail in the Queues but there are loads of .DAT files in the exchsrvrmtadata directory and I am not sure if they are supposed to be there. Deleting them causes the MTA not to start.

Any ideas?

[Chevy]

Try stopping your MTA and running MTACHECK /v


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James Simpson at 4/24/01 5:32:59 AM


I wonder if anyone can help me...

We have an NT 4.0 Server on SP6 running Exchange Server 5.5 SP4. No mail is going out from the server via the internet mail service but we are recieving messages. Every time that the MTA starts, the Information Store (STORE.EXE) consumes 99% of the CPU. I have tried a variety of MS solutions inc. updating to SP4 and also running a full intergrity check on the EDB files but this revealed no problems. I must confess that I am a bit stuck now.....

There is no mail in the Queues but there are loads of .DAT files in the exchsrvrmtadata directory and I am not sure if they are supposed to be there. Deleting them causes the MTA not to start.

Any ideas?